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El Mehdi
Jouan

$ I engineer resilient Linux & Windows infrastructure.

Four years of hands-on engineering across three Fortune-scale enterprises — translating chaos into uptime, automation, and clarity.

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4y+uptime
3enterprises
2products
4langs
linkedin.com/in/elmehdijouan
jouan@control-plane: ~
$
system onlineregionrabat-01uptime99.98%p9514msautomationpolicy-drivenerrors0.00%
01service://abouthealthy

System Overview

// operator profile

I’m an infrastructure engineer with a builder’s instinct. I’ve spent the past 14 months keeping enterprise Linux fleets healthy on critical L3/L4 escalations — and in parallel I ship full-stack products, like Caisse MAHALI, the bilingual restaurant POS now running in production in Morocco.

The thread connecting both worlds is the same: take a complex, noisy system, understand it deeply, and leave it more reliable, more automated, and more humane than I found it. I’ve done it across three roles — on critical enterprise Linux escalations through April 2026, at Stellantis on global infrastructure incidents, and at TotalEnergies on production-supported applications — and I’m now available for my next ambitious mission.

m1
4+

Years in enterprise infrastructure

m2
3

Fortune-scale enterprises served

m3
2

Production products shipped solo

m4
4

Languages spoken

$ cat /etc/motd

Take a complex, noisy system. Understand it deeply. Leave it more reliable, more automated, more humane.

// the thread connecting both worlds

02systemctl://expertise3 running

Active Services

devops.serviceactive

DevOps & Cloud Automation

CI/CD pipelines, infrastructure-as-code, containerization, Nginx-hosted services and configuration management — the discipline of making infrastructure reproducible, observable and fast to change.

  • Nginx
  • CI/CD
  • Azure DevOps
  • Docker
  • AWX / Ansible
  • PostgreSQL
linux-fleet.serviceactive
◆ Core specialty

Linux & Windows at scale

RHEL 7/8/9, Ubuntu, Debian and Windows Server at depth — systemd, SELinux, kernel crash analysis with kdump & vmcore, KVM/libvirt virtualization, and centralized fleet lifecycle automation.

  • RHEL 7/8/9
  • Debian
  • Ubuntu
  • Windows Server
  • KVM / libvirt
  • systemd · SELinux
incident.serviceactive

Incident & Crisis Management

SLA-driven L1–L4 workflows, P1/P2 crisis bridges, root-cause analysis and post-mortems. The composure to lead a war room and the rigor to write up what happened.

  • ITIL
  • ServiceNow
  • Jira
  • Confluence
  • RCA
  • Crisis bridges
03git://experience/log3 deploys

Deployment History

8d42e99Mar 2025 — Apr 2026running

Oracle

Technical Analyst — Linux & Cloud Infrastructure (L3/L4)

  • ›Operated and supported Linux workloads on Oracle Cloud Infrastructure (OCI), hybrid and on-premises — ensuring high availability and operational excellence.
  • ›Designed fleet-wide automation — lifecycle jobs, software sources and patch policies — to standardize configuration across hybrid Linux estates.
  • ›Performed root cause analysis using logs, package history, service dependency graphs and diagnostics; drove permanent fixes back to engineering.
  • ›Supported KVM/libvirt virtualization stacks and kernel crash analysis (kdump, vmcore, crash utility) to validate infrastructure changes.
2065cd5Oct 2023 — Mar 2025archived

ALTEN — Stellantis account

IT Infrastructure Engineer / Technical Analyst (L1/L2)

  • ›Delivered infrastructure support across networking, cloud, Windows Server and Linux systems for a large enterprise automotive client.
  • ›Drove incident and change workflows through Jira and Confluence, building a culture of documented, repeatable operations.
  • ›Participated in crisis bridges for high-priority infrastructure incidents impacting production services.
  • ›Tuned monitoring and alert handling to reduce noise and increase signal on actionable events.
621f36bSep 2022 — Aug 2023archived

CGI — TotalEnergies account

Software / Production Support Engineer (L1/L2)

  • ›Supported client-facing applications (SAFETRIP, SAFEPASS, ICAPS) in production: bug fixes, enhancements and release support.
  • ›Worked across a React.js, AngularJS, PHP, Spring Framework, PostgreSQL and MySQL stack, containerized with Docker.
  • ›Partnered with development and QA to shorten the feedback loop between production incidents and code fixes.
04registry://workproduction

Deployed Systems

caissemahali.comFeatured product · 2025● running

Caisse MAHALI

A bilingual restaurant POS, architected and built solo — from kernel-level deployment all the way up to the receipt printer.

Caisse MAHALI is a production restaurant point-of-sale system. It runs a bilingual French/Arabic Flutter app for cashiers and admins, talks to a hardened Node.js + Express + MySQL API hosted behind Nginx, exchanges real-time events over Socket.IO, and prints ESC/POS thermal receipts with Arabic-aware raster rendering. The same backend hosts an embedded CMS, a public marketing site and a CRM client portal.

  • Flutter cashier + admin app — POS, stock, attendance, reports, role-based screens, French / Arabic with RTL
  • Node.js API hardened with Helmet, per-IP rate limiting, JWT auth, bcrypt and role guards behind Nginx
  • Real-time order & staff chat over Socket.IO, with cache invalidation hooks for the CMS
  • Thermal receipt printing (ESC/POS) and PDF reports — global, stock, attendance, tickets
  • Embedded CMS with revisions plus a public marketing site & demo-request lead funnel
FlutterDartNode.jsExpressMySQLSocket.IOJWTNginxESC/POSDocker
Visit caissemahali.com
caissemahali.com/dashboard200 OK

Caisse MAHALI

Dashboard · Today

Tickets248
Revenue14 320 MAD
Stock alerts3
2025–2026

Enterprise Linux Fleet Automation

Centralized lifecycle, patching & runbook automation across hybrid enterprise Linux estates — replacing ad-hoc SSH operations with policy.

RHELAnsibleAWXKVM / libvirt
2023–2025

Stellantis Incident Ops

SLA-driven incident & crisis workflows for a global automotive enterprise — P1/P2 bridges, vendor coordination, alert tuning.

ServiceNowJiraLinuxWindows Server
2022–2023

TotalEnergies Production Apps

Production support for SAFETRIP / SAFEPASS / ICAPS — Docker, React/Angular/PHP/Spring stack with PostgreSQL & MySQL.

DockerReactPHPPostgreSQL
05pkg://skills39 installed

Installed Packages

▸

Linux & systems

7
  • RHEL 7 / 8 / 9
  • Ubuntu · Debian
  • Windows Server 2016/2019/2022
  • systemd · SELinux
  • LVM · XFS · ext4
  • KVM · libvirt · virsh
  • kdump · vmcore · crash
▸

Cloud & DevOps

7
  • Hybrid cloud operations
  • Azure DevOps pipelines
  • Docker · containers
  • AWX · Ansible
  • Nginx hosting & reverse proxy
  • TLS · Let's Encrypt
  • PostgreSQL · MySQL
▸

Networking & web

6
  • DNS · NetworkManager
  • firewalld · iptables
  • NSGs · VCNs
  • Nginx · load balancing
  • cPanel · WHM hosting
  • Hybrid connectivity
▸

ITSM & Incident

6
  • ITIL workflows
  • ServiceNow
  • Jira · Confluence
  • SLA tracking
  • Crisis bridges
  • Post-mortems · RCA
▸

Programming

8
  • Bash · Python · PowerShell
  • JavaScript · Node.js · Express
  • Java · Spring Framework
  • PHP
  • React · Angular
  • Dart / Flutter
  • SQL
  • Git workflows
▸

Soft skills

5
  • Composure under pressure
  • Structured communication
  • Cross-team collaboration
  • Rigorous documentation
  • Customer ownership
06env://education

Build & Runtime

2022build

State Engineer Degree

Computer Science & Networks

EMSI Rabat — Moroccan School of Engineering Sciences

2016build

Baccalaureate

Physical Sciences — with honors

Youssef Ben Tachfine High School, Agadir

Languages runtimes
  • EnglishFluent
  • FrenchFluent
  • ArabicNative
  • SpanishBasic
07ssh://contactaccepting

Open Channel

jouan@control-plane: ~/contact

$ whoami --status

Available for ambitious infrastructure & full-stack missions.

Whether it's a Linux fleet that needs taming, an incident process that needs sharpening, or a product that needs shipping — I'd love to hear about it.

Available immediately · Rabat, Morocco
linkedin.com/in/elmehdijouan

$ ./compose-message