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JEM Solutions

Casablanca · Casablanca-Settat

Incident & Crisis Management in Casablanca

The composure to lead a war room and the rigor to write up what happened — SLA-driven incident workflows, P1/P2 crisis bridges, root-cause analysis and post-mortems that stop repeat outages.

// What you get

  • ITIL-aligned L1–L4 incident workflows
  • P1/P2 crisis bridge leadership
  • Root-cause analysis & post-mortems
  • ServiceNow / Jira / Confluence process
  • SLA tracking & reporting
  • Alert tuning to cut noise

Working with teams in Casablanca

Morocco's economic capital and its densest concentration of banks, fintech and industry — where uptime and incident response carry direct revenue weight.

Key sectors

  • Finance & banking
  • Casablanca Finance City
  • Port & logistics
  • Industry
  • Retail & e-commerce
  • Casablanca Finance City & the banking core — where downtime is measured in lost transactions
  • Ain Sebaâ / Sidi Bernoussi industrial zones running mixed Linux + Windows estates
  • A dense e-commerce and fintech scene needing 24/7 uptime and fast incident response

For Casablanca teams I prioritise availability, observability and a documented incident process — because here an outage is a revenue event.

Incident & Crisis Management — Also serving

RabatRabat-Salé-KénitraMarrakechMarrakech-SafiTangierTanger-Tétouan-Al HoceïmaFèsFès-MeknèsAgadirSouss-Massa

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Frequently asked questions

Do you provide Incident & Crisis Management in Casablanca?

Yes — I serve Casablanca remotely (and on-site from Rabat when useful). Morocco's economic capital and its densest concentration of banks, fintech and industry — where uptime and incident response carry direct revenue weight.

What incident severities do you handle?

SLA-driven L1–L4 workflows, including P1/P2 crisis bridges, with clear escalation and communication throughout.

Do you provide post-mortems?

Yes — structured root-cause analysis and written post-mortems with actions that stop the same outage recurring.

Which ITSM tools do you use?

ServiceNow, Jira and Confluence, aligned to ITIL, with alert tuning to cut noise and surface what matters.

Start a conversation

Available for infrastructure & full-stack missions — remote across Morocco and worldwide.

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