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JEM Solutions

Tangier · Tanger-Tétouan-Al Hoceïma

Incident & Crisis Management in Tangier

The composure to lead a war room and the rigor to write up what happened — SLA-driven incident workflows, P1/P2 crisis bridges, root-cause analysis and post-mortems that stop repeat outages.

// What you get

  • ITIL-aligned L1–L4 incident workflows
  • P1/P2 crisis bridge leadership
  • Root-cause analysis & post-mortems
  • ServiceNow / Jira / Confluence process
  • SLA tracking & reporting
  • Alert tuning to cut noise

Working with teams in Tangier

An industrial and logistics powerhouse around Tanger Med — factories and free-zone operations that run on reliable Linux and Windows fleets.

Key sectors

  • Automotive & manufacturing
  • Tanger Med port
  • Free zones
  • Logistics
  • Textile
  • Tanger Med & free-zone operations with strict manufacturing uptime
  • Automotive and industrial plants on standardized Linux/Windows fleets
  • Logistics and textile firms needing dependable, patched systems

For Tanger's industry I standardise fleets, automate patching and lifecycle, and keep production systems predictable.

Incident & Crisis Management — Also serving

CasablancaCasablanca-SettatRabatRabat-Salé-KénitraMarrakechMarrakech-SafiFèsFès-MeknèsAgadirSouss-Massa

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Frequently asked questions

Do you provide Incident & Crisis Management in Tangier?

Yes — I serve Tangier remotely (and on-site from Rabat when useful). An industrial and logistics powerhouse around Tanger Med — factories and free-zone operations that run on reliable Linux and Windows fleets.

What incident severities do you handle?

SLA-driven L1–L4 workflows, including P1/P2 crisis bridges, with clear escalation and communication throughout.

Do you provide post-mortems?

Yes — structured root-cause analysis and written post-mortems with actions that stop the same outage recurring.

Which ITSM tools do you use?

ServiceNow, Jira and Confluence, aligned to ITIL, with alert tuning to cut noise and surface what matters.

Start a conversation

Available for infrastructure & full-stack missions — remote across Morocco and worldwide.

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