Marrakech · Marrakech-Safi
Incident & Crisis Management in Marrakech
The composure to lead a war room and the rigor to write up what happened — SLA-driven incident workflows, P1/P2 crisis bridges, root-cause analysis and post-mortems that stop repeat outages.
// What you get
- ITIL-aligned L1–L4 incident workflows
- P1/P2 crisis bridge leadership
- Root-cause analysis & post-mortems
- ServiceNow / Jira / Confluence process
- SLA tracking & reporting
- Alert tuning to cut noise
Working with teams in Marrakech
A tourism-driven economy where booking engines, POS and hospitality systems must stay online through seasonal traffic spikes.
Key sectors
- Tourism & hospitality
- Booking & POS platforms
- Real estate
- Events
- Agri-food
- Hospitality & booking platforms that must survive seasonal traffic spikes
- POS and payment systems across restaurants, riads and resorts
- Event and real-estate operations needing reliable web presence
In Marrakech I focus on capacity for seasonal load, resilient POS/booking flows and monitoring that catches spikes before guests do.
Incident & Crisis Management — Also serving
Related services — Marrakech
DevOps & Cloud Automation in Marrakech
CI/CD, infrastructure-as-code and reproducible deployments.
What this coversLinux & Windows Administration in Marrakech
RHEL, Ubuntu, Debian and Windows Server at scale.
What this coversWeb Hosting & Reverse Proxy in Marrakech
Hardened web hosting, TLS, load balancing and reverse proxy.
What this coversCloud Migration & Hybrid Infrastructure in Marrakech
Hybrid and on-prem to cloud, done without the downtime.
What this coversFull-Stack Product Engineering in Marrakech
Ship production products end-to-end — like Caisse MAHALI.
What this coversFrequently asked questions
Do you provide Incident & Crisis Management in Marrakech?
Yes — I serve Marrakech remotely (and on-site from Rabat when useful). A tourism-driven economy where booking engines, POS and hospitality systems must stay online through seasonal traffic spikes.
What incident severities do you handle?
SLA-driven L1–L4 workflows, including P1/P2 crisis bridges, with clear escalation and communication throughout.
Do you provide post-mortems?
Yes — structured root-cause analysis and written post-mortems with actions that stop the same outage recurring.
Which ITSM tools do you use?
ServiceNow, Jira and Confluence, aligned to ITIL, with alert tuning to cut noise and surface what matters.
Start a conversation
Available for infrastructure & full-stack missions — remote across Morocco and worldwide.
Get in touch